[penguicon-general] A Favor for the Hotel Liaison...

[Molly de Blanc]

I was thinking we might also each pitch in a buck or two and send them some
flowers or something.

Or chocolate.

And I will do a survey if I get one. Totally.

On Tue, Apr 22, 2008 at 7:23 AM, Jer <jer.lance at gmail.com> wrote:

> Hi,
> This weekend, some of you might have noticed, we had a pretty big, hugely
> successful convention over at the Hilton. I would like to point out that,
> barring minor snags, the hotel jumped through gigantic flaming hoops for us
> starting Thursday and ending Monday. I have gotten many accolades for my
> role as Hotel Liaison, but I think I have to give credit where credit is
> due... were it not for superhuman efforts on behalf of the hotel and its
> entire staff, my job wouldn't have yielded anything approaching the results
> that it did. Events never get service like this. Seriously, they NEVER get
> service the likes of which we received. And we got it with a smile. Hell, at
> one point EVERY MEMBER OF THE MANAGEMENT TEAM was moving tables in chairs in
> a ballroom to ensure we got it flipped as quickly as possible... and they
> beat their promised delivery time by nearly two hours in all rooms, and by
> over four in others.
>
> This must be rewarded, and that's where you come in; I have a request. The
> Hilton properties send electronic surveys to random guests that have email
> addresses on file with them (which, for us, is pretty much everybody). The
> hotel staff only gets credit for 9s and 10s. Frankly, I cannot imagine a
> part of the survey that should be granted anything other than a 10. Please,
> if you get the survey, fill it out--and fill it out with 10s. It won't take
> long, and it is supremely important to reward strong efforts like this.
>
> I appreciate it, and the hotel would appreciate it; and frankly, they've
> earned it.
>
> --
> -jer
> jer.lance at gmail.com
> http://www.ibloviate.org
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>
>


-- 
Faithfully yours,
Molly J. de Blanc
Penguicon 6.0 Talent Wrangler
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