[penguicon-general] Customer Support Job Opening in Farmington Hills - correction

[star__gazer at wowway.com]

Actually there was a last minute revision - the schedule will be Tuesday 
through Saturday 8-5 - however during training it will be Monday through 
Friday 8-5 (usually the first 90 days). Sorry about the confusion folks.

Susan


---------- Original Message -----------
From: star__gazer at wowway.com
To: stilyagi at stilyagi.org, "Penguicon" <penguicon-general at penguicon.org>
Sent: Fri, 4 May 2007 13:29:30 -0500
Subject: [penguicon-general] Customer Support Job Opening in Farmington Hills

> My company in Farmington Hills is hiring again. It's a great company 
> to work for, and to prove it I've been here 5 years. The positon is 
> for Monday through Friday 9 am to 6 pm, however during training it 
> will be 8-5. If interested, details are below. My manager Julie 
> Fisher can be emailed at jfisher at corp.realcomp.com . Be sure to 
> mention me, as we have a hiring bonus. Also please drop me a line if 
> you applied - she'll often ask about the people applying.
> 
> Susan Harris
> 
> Position: 	Full-Time Customer Care Phone Representative
> Reports To:	Customer Care Manager
> 
> Position Summary
> 
> To perform various customer service related responsibilities within 
> the Customer Care Department.
> 
> Responsibilities include:
> 
> •	Provide courteous and professional service to all customers at all 
> times.
> 
> •	Timely response to incoming calls from customers.
> 
> •	Troubleshooting of customer problems over the phone and in person 
> with walk-in customers.
> 
> •	Regular communication and follow-up with customers regarding 
> current status and resolution of open issues.
> 
> •	Maintain detailed call records with our Clientele call tracking 
> program.
> •	Become proficient in knowing the MLS rules, regulations, policies 
> and procedures.
> 
> •	Input of listings and/or status changes.
> 
> •	Other duties and projects as assigned.
> 
> REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
> 
> 1.   Ability to work under pressure. Teamwork is essential.  
> 2.	Excellent verbal and written communication skills.
> 3.	Self-motivated and able to work independently.
> 
> 4.	Knowledge of various Windows operating systems, printers, 
> Internet Explorer, etc.
> 5.	Flexible schedule including weekends and evenings.
> 
> EDUCATION AND EXPERIENCE
> 
> 1.	High school diploma.
> 2.	Customer Service skills required. Experience in a help desk 
> environment helpful.
> 3.	Experience in the Real Estate industry helpful.
> 
> _______________________________________________
> penguicon-general mailing list
> penguicon-general at penguicon.org
> http://penguicon.org/mailman/listinfo/penguicon-general
------- End of Original Message -------