[penguicon-general] Customer Support Job Opening in Farmington Hills

[star__gazer at wowway.com]

My company in Farmington Hills is hiring again. It's a great company to work 
for, and to prove it I've been here 5 years. The positon is for Monday 
through Friday 9 am to 6 pm, however during training it will be 8-5. If 
interested, details are below. My manager Julie Fisher can be emailed at 
jfisher at corp.realcomp.com . Be sure to mention me, as we have a hiring bonus. 
Also please drop me a line if you applied - she'll often ask about the people 
applying.

Susan Harris

   

Position: 	Full-Time Customer Care Phone Representative
Reports To:	Customer Care Manager

Position Summary

To perform various customer service related responsibilities within the 
Customer Care Department.

Responsibilities include:

•	Provide courteous and professional service to all customers at all 
times.

•	Timely response to incoming calls from customers.

•	Troubleshooting of customer problems over the phone and in person 
with walk-in customers.

•	Regular communication and follow-up with customers regarding current 
status and resolution of open issues.

•	Maintain detailed call records with our Clientele call tracking 
program.
•	Become proficient in knowing the MLS rules, regulations, policies and 
procedures.

•	Input of listings and/or status changes.

•	Other duties and projects as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1.   Ability to work under pressure. Teamwork is essential.  
2.	Excellent verbal and written communication skills.
3.	Self-motivated and able to work independently.
4.	Knowledge of various Windows operating systems, printers, Internet 
Explorer, etc.
5.	Flexible schedule including weekends and evenings.


EDUCATION AND EXPERIENCE

1.	High school diploma.
2.	Customer Service skills required. Experience in a help desk 
environment helpful.
3.	Experience in the Real Estate industry helpful.