[Penguicon-Concom] Re: concom Digest, Vol 25, Issue 11

[Rob Landley]

On Friday 13 April 2007 11:14 am, john guest wrote:
> Brendan, Rob --
> 
> You both bring up good points, and we're not going to get anywhere by
> bickering.  I've already given up my room to help out with this
> situation (I'm sleeping in the consuite storeroom).  And yes, it
> stinks on ice that some people are going to get bumped from the hotel.

If all else fails it's possible that my brother and Jackie can crash in Fade's 
and my room, I just plan to make the hotel sweat a bit first.  If we're back 
at the same hotel _next_ year, we'd like to avoid a repeat, and that means 
applying the rolled-up newspaper this year.

> Next year we will put in a clause that states that the hotel will not
> do this or there will be a significant financial penalty.

Woot.  Sounds like newspaper has been applied.

> In the meantime, the hotel will make some sort of restitution,
> placement into another hotel plus some sort of sweetener, perhaps
> hotel points.  But if there are no rooms available, they won't evict
> another paying guest.
> All making a stink at the front desk will do is increase the
> sweetener, it won't change the basic situation.

Oh making a stink doesn't move a bureaucracy.  Being calm, concerned, and 
patient (in an "I have nowhere else to be this week, how can I help resolve 
this?  If the person I need to see next is busy, I brought a book to read..." 
sort of way) moves a bureaucracy.  They do the minimum they need to make 
problems go away.  Making loud noises or being rude just gives them an excuse 
to make you go away via security...

> So, we know that some things are inevitable here.  Yes, it's the
> hotels fault.  They will make ammends within reason.  People coming in
> Saturday only are not going to get a room.  So let's be civilized and
> make the best of this.  If we work with the hotel now, we can probably
> still get them into an executive suite next door at the Embassy.

Ok.  Let me know what they offer and I can pass it on...

> --John Guest

Rob
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