[Board] Re: Board: Penguicon Webhost problem

[Ron Blanchett]

Well I have bad news and good news.

Bad News: Our webhost has just announced that they are going to be exiting
the hosting business by the end of the year. They have not come out with any
details on how soon this is going to happen but they have announced that
they will be ceasing business by the EOTY.

Good News: Now is the time to act on my recommendation for a new host and
before too long we will not have to deal with a bad host any more.

-Ron


On 8/28/07, Ron Blanchett <muteid10t at gmail.com> wrote:
>
>
> Hello folks, I know I have taken a little longer than originally stated on
> this but I wanted to try and find the best we could get for our money and I
> think I have found it. BudgetDedicated.com
>
> They let me do a trial of there services for several days, they host
> public mirrors for several very large FOSS projects, and they are connected
> to the internet via several 10 GB & 1 GB connections that run throughout the
> world. They have been in business in the Netherlands for several years
> unlike many similar hosts in the US.
>
> Please let me know if there are any questions,
> Ron
>
>
> On 8/12/07, Ron Blanchett <muteid10t at gmail.com > wrote:
> >
> >
> > Just a quick update on this.
> >
> > 1) still nothing from our current (soon to be old host) about our
> > mailing lists.
> >          I did discovered today that our host seams to be on several
> > email blacklist
> >          which could be causing a majority of our email problems.
> > 2) Our Bandwidth numbers are not what I believed them to be in the past.
> >        The number looked to be in the 100's of GB a month range when
> > they are really in the
> >           1's to 10's of GB per month. The error was due to the fact
> > that I trusted the webhosts
> >            bandwidth meter in the hosting console and never compared
> > those number to those
> >            found in webalizer installed in our web root. Now I am of the
> > belief that those old numbers
> >            are a total of everyone on the same shared hosting box we are
> > on.
> > 3) I have started to narrow the number of hosts down and expect to have
> > something
> >         resembling a list of potentials by Tuesday or Wednesday and
> > possibly a recommendation
> >         by weeks end. While I would love the host to possible be in
> > Michigan currently I have not
> >         found one that lists prices on there site but I will be emailing
> > sales folk for numbers.
> >
> > -Ron
> >
> > On 8/9/07, Ron Blanchett < muteid10t at gmail.com> wrote:
> > >
> > > I agree, there service is going down hill and the last time I talked
> > > to someone there I was told that they where currently to busy with a job for
> > > a bigger client to move us onto a different server in there facility. This
> > > was back when they made the offer to us to trial a Xen hosting environment
> > > but in the end they pushed us off the the fire and onto the ground so they
> > > could work on bigger things. And when I pushed the issue they told me that
> > > we might as well move to a different host if we didn't like the service we
> > > where getting.
> > >
> > > So with things the way they are now with stuff starting to fail I came
> > > to the board to get us the hell out of this situation. I am going to be
> > > cautious of the next host I get us involved with. With the hope of trying to
> > > find one that treats all of there customers the same.
> > >
> > > On 8/9/07, chuck child < chuck.child at gmail.com > wrote:
> > > >
> > > > It sounds to me like the company involved is falling apart.   While
> > > > we have gotten good service from them in the past, it seems like the last
> > > > year or two they have been falling apart badly.   I also recall something
> > > > about them 'looking to their larger clients, rather than their smaller
> > > > ones', and we are one of their smaller.
> > > >
> > > > Now, I know we have been peaking in the neighborhood of two gig a
> > > > month, and from what I have been seeing on the web, we are going to have to
> > > > loosen our pockets a bit to reach that area without receiving absurdly bad
> > > > service.   Anyone have any opinions?  I was thinking we could look at
> > > > services up to ~$55 a month.   Anyone else think that's a reasonable area,
> > > > given the amounts of bandwidth we have used?
> > > >
> > > > -Chuck
> > > >
> > > > On 8/9/07, Patricia Altergott < paltergo at svsu.edu> wrote:
> > > > >
> > > > > Ron,
> > > > > Thanks for bringing this our attention.  What are our options for
> > > > > another webhost?  It sounds like we need to start looking for a new one if
> > > > > these issues don't resolve quickly.
> > > > > ~Patricia
> > > > >
> > > > >
> > > > > >>> "Ron Blanchett" < muteid10t at gmail.com> 8/8/2007 11:39:47 pm
> > > > > >>>
> > > > > Dear Penguicon Board,
> > > > >
> > > > > We are currently having an issue with both our webhost and with
> > > > > the hosting
> > > > > service that they are providing Penguicon.
> > > > >
> > > > > Issue Specifics:
> > > > >
> > > > > Issue 1:  Web host has become unresponsive to both email and
> > > > > support
> > > > > requests opened via their website. Users in their forum are
> > > > > reporting that
> > > > > no one is answering the phones (I have not tried calling).
> > > > >
> > > > > Issue 2: I have had a support request open with them for
> > > > > approximately the
> > > > > last week (+/- 1 or 2 days) about our mailing lists system not
> > > > > delivering
> > > > > messages, it is receiving them and storing them in the archive and
> > > > > that is
> > > > > it. I have posted several follow ups to the support request and
> > > > > sent several
> > > > > emails all with no answer from our host.
> > > > >
> > > > > For now the first issue is only affecting the second issue but I
> > > > > am worried
> > > > > that the first issue will soon effect all of our services
> > > > > including our
> > > > > website and that would hurt registration, no I am not trying to
> > > > > scare anyone
> > > > > on purpose I am just being pessimistic.
> > > > >
> > > > > Ron
> > > > > Penguicon Webmaster
> > > > >
> > > > >
> > > >
> > >
> >
>
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