[Board] Disappointed so far

[john guest]

Don't beat yourself up too badly.  We can always dispute the charges
by saying that promised services were not received.

--John


On 10/24/06, Ron Blanchett <rrcb21 at yahoo.com> wrote:
>
>
> So far I am very unhappy and severely  disappointed with myself and with the company that I recommended to be our new webhost.
> I am disappointed in my self for recommending them.
> I am disappointed in them for the following reasons:
>   1) John signed up with them on Friday and I have yet to receive an email from them stating that our order is complete.
>        John used the Penguicon webmaster email address during the registration so I would receive the confirmation emails.
>         All of the emails that I received from them after the initial sign up stated that a notification email would be sent to confirm setup        of our new hosting space within one day, it has now been 3 1/2.
>    2) I sent an email to their support department yesterday about our setup not being completed yet and I received and automated reply stating that I would hear from them within 24 hours (some what unacceptable) and I have yet to hear anything from them. Our current webhost gets back to me within minutes of a support request.
>
> I wish I didn't have to say it but if our experience with this webhost continues in this manor I don't think we are going to have a better experience with them than our current web host. I think we should utilized Dotsters 10 day cancellation money back policy and run while we still can.
>
> I feel ashamed at this point for having recommended Dotster and to have to report to the Board that I don't think we should continue to utilize their services.
>
> -Ron
>
>
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